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| (Optional) If you did an online search, do you remember what words you used? |
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| 1. What is Root Cause Analysis? |
1. This is a process used to determine why a medical error occurred and how to prevent its reoccurrence.
2. This is a formula used in psychology to discover the seeds of a mental illness.
3. This is a science in which an illness or potential for illness is traced to heredity. |
| 2. Root Cause Analysis is triggered by a sentinel event. Which of the following are examples of sentinel events? |
1. a sports injury, a school injury, anger mismanagement
2. wrong-site surgery, anesthesia-related event resulting in injury or death, ventilator death or injury
3. a patient on narcotics, sleep apnea, nightmares |
| 3. Pharmacies catch medical errors more easily if they have a policy in place that ... |
1. requires the person accepting the medication to check it against a Physicians Desk Reference (PDR) before leaving the pharmacy
2. requires someone to do a follow up by calling patients at home to find out how they are doing on the medication
3. requires the pharmacist to do a show and tell for each medication, even if the patient is already familiar with the drug |
| 4. An Electronic Health Record (EHR) is ... |
1. a musical compilation made up of notes whose frequency acts on the nervous system to heal targeted areas of the body
2. an android which is designed and programmed to do menial tasks in the medical setting
3. a secure, real-time, point-of-care, patient-centric information resource for clinicians |
| 5. Some of the guidelines to assist in the patient/health care provider communication are: |
1. Use humor and say mildly shocking things to get the attention of the patient. Provide essay questions that the patient must complete before leaving. Let the patient know they have to get it right the first time because the facility is too busy to repeat things.
2. Use plain language instead of technical jargon. Sit down (instead of standing) to achieve better eye contact with the patient. Ask patients to teach back the care instructions given to them.
3. Be agreeable to any drug the patient has seen advertised on TV. Intimidate the patient out of resistance by using technical language. Show the patient examples where others have suffered severe consequences for not listening. |
| 6. Patient advocacy occurs when |
1. decisions made by health care workers are done with the sole intent of establishing the well being of the patient
2. a health care worker joins the patient in peace marches and the like
3. the patient signs away their right to sue for malpractice |
| 7. The federal Centers for Disease Control (CDC) have determined that hospital patients pick up infections at the rate of 2 million per year. 90,000 of those patients die. It has also been determined by the CDC that half of the infections could have been prevented through |
1. proper hand washing
2. the use of penicillin instead of tetracycline
3. the use of a product called the patient isolation bubble (PIB) |
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